I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have a nationally recognised Diploma in Reflexology.

As an AoR member:

• I am bound by the AoR Code of Practice and Ethics.
• I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.
• I will always be adequately insured for medical malpractice /professional indemnity requirements. The industry standard is in excess of £5 million cover.
• I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date.
• I am compliant with GDPR data protection, please see my separate Privacy policy. Your information will remain confidential at all times.
• As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support.

1. Appointments

 I have health requests of my clients as follows:

• If you feel unwell, have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.
• In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.

2. Fees

• My fees are either payable in advance as part of a treatment package or in full at the time of treatment:

• Foot reflexology- 1st appointment for new clients. 60 minute reflexology plus 20 minute consultation = £50
• Foot reflexology- follow up appointment. 45 minute reflexology plus 10 minute consultation refresh = £45

• Foot reflexology- follow up appointment. 60 minute reflexology plus 10 minute consultation refresh = £55
• Hand reflexology treatment: 1st appointment for new clients is 45 minutes reflexology plus 20 minute consultation. Following treatments are 30 minutes reflexology plus 10 minute consultation refresh. = £40

• Mobile reflexology service (home visit) is available within a 20 mile radius of Singleton, Ashford, Kent and will incur an additional £5 charge per visit.
• There will be no additional £5 charge for mobile reflexology home visits that take place within Singleton or within Woodchurch, Kent.
• I reserve the right to choose to use discretion regarding the application of an additional charge for mobile reflexology services.

• I offer a “Refer a Friend” promotion where you can receive £5 off your next treatment when you refer a friend for treatment. The discount is applicable after the referred friend or “referee” has booked their treatment.  Your friend will also receive £5 off their first treatment when mentioning your name and email address at booking. 

• I reserve the right to choose to use discretion regarding the application of any discounts.

3. Cancellation Policy

• I understand that emergencies and illnesses occur and you may need to cancel or re-book your appointment at short notice.
• If you are unable to attend your previously arranged appointment I request you provide me with at least 24 hours notice.  This allows me to offer the treatment time to another client on my waiting list.

• Depending of circumstances, cancellation of less than 24 hours notice or failure to attend an appointment without notification may result in a fair-use fee of 50% of my usual treatment cost. This fee will be required to be settled prior to any future bookings.

4. Treatment packages

• I offer the option to book a package of treatments.  If you book 6 treatments you receive the 7th treatment free of charge. These are provided at a reduced price as they are paid for in advance.

• These treatments can be booked during my normal working hours with no restrictions.

• Where an appointment is booked and missed, my cancellation policy above will apply and an amount will be deducted from those remaining.

• These treatments are paid in advance and are fully flexible with 24 hours notice.

• These treatments have to be used within 6 months of the first appointment.

5. Vouchers

• I supply the option to buy vouchers for treatments. These may be given as gifts.

• These treatments can be booked during my normal working hours with no restrictions.
• Where an appointment is booked and missed, my cancellation policy above will apply and a proportion of the treatment will be deducted from those remaining.
• These treatments are paid in advance and are fully flexible with 24 hours notice.
• These vouchers are non refundable.
• These vouchers are required to be used within 6 months of purchase. The expiry date will be shown on the voucher.

6. Use of background music

• I only play Royalty free music within my business and therefore I am not required to have The Music Licence. Unless you are in your own home, I am unable to play your preferred music selection.

7. The use of face coverings

• I choose to use discretion regarding the wearing of face coverings.